Due to the summer holiday, there will be minimal office staffing and no production between July 28 and August 15, 2025 as maintenance work will be carried out on the machinery during this period.
It is of great importance to equip our products with original components as prescribed by us. These parts have been tested by us, and we can provide support in terms of assembly and service. The use of non-approved parts can lead to malfunctions, shortened lifespan, hazardous situations, and potentially serious accidents.
In almost all cases, our parts can be traced back through the assembly and parts manuals. To ensure that you order the correct parts, we request that you provide the model and serial number of the unit with your order. We kindly refer you to our portal where all instruction and parts manuals are available.
Once you have identified the correct parts, you can place an order with one of our authorized importers.
Order at your KOOI® dealer
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If your dealer is not located in your region, you can contact our
Spare Parts department at Spare-parts@meijer-group.com
Of course, all our products are manufactured in accordance with our high quality standards and are thoroughly tested before leaving the factory.
However, despite our best efforts, a malfunction may occasionally occur — something we naturally want to avoid and resolve as quickly as possible.
To assist you as efficiently as we can, we kindly ask you to use the following dedicated email address for any service-related issues:
Emails sent to this address are received by a team of specialists and can be handled by multiple colleagues internally. This ensures your message is always seen and dealt with promptly.
When you send an email to this address, our after-sales department will create a claim (ticket) number. This number is unique to your case and will help us track and manage your request efficiently.
For all further communication regarding your issue, we kindly ask you to mention this claim number, preferably in the subject line of your emails. This allows us to link all relevant information to the correct case and provide you with the best possible support.
The ISO standards are primarily committed to quality, reliability, and precision within various industrial processes. A company adhering to these ISO standards demonstrates its dedication to maintaining high-quality management systems, ensuring robustness in forklift fork manufacturing, and precise contamination control in hydraulic fluids. Such compliance underscores the company's focus on delivering products and services that meet rigorous international benchmarks, improving operational efficiency, minimizing errors, and enhancing customer satisfaction. This commitment not only sets the company apart in terms of product reliability and safety but also reflects its ongoing investment in technological advancements and continuous improvement.
